With the exception of holidays and weekends, all orders received and authorized will usually ship within 24-48 hours of when the order is received.
Standard Shipping
Standard Shipping – FREE: We offer Free Standard Shipping for orders over $35.00 shipped within the continental United States
Standard Shipping – $8.00: Orders under $35.00 can be shipped for $5.00 regardless of weight within the continental United States.
Cumberland Concepts Return Policy
Unconditional 100% Satisfaction
We strive for our customers to be 100% satisfied with the products we sell and the service we provide. Occasionally we may make an error with your order or a product may be defective. In either event, please call us immediately at 1.877.437.4748 or email us at Landon@cumberlandconcepts.com so that we can make it right!
Our Policy on Returns
If merchandise is returned in BRAND NEW condition (including the original product packaging) within 30 days of purchase, a credit for the cost of the merchandise will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. If the return is the result of our error (we shipped the wrong product or the item is defective), we will provide a full refund including shipping charges for the wrong or defective items. Unfortunately, we cannot refund shipping charges unless we shipped the wrong product or the item is defective or damaged. If returned merchandise is opened and/or unable to be resold, a partial store credit may be issued. All returns & exchanges MUST include a valid RMA (Return Merchandise Authorization) number issued by Cumberland Concepts, Inc. See below for complete instructions.
Instructions for Returns
Please e-mail us at landon@cumberlandconcepts.com with your order number and the name of the item you would like to return. We will then provide you with return instructions within 24 hours.